Step by step: How to unlock your access to the Radio Times App

Subscriptions

  • Print subscribers can access the app for free. When you are met with the payment page please select ‘Already a print subscriber’ and you will be navigated to a page where you can enter your subscription number.
  • Please go to the app store an ensure you have the latest version installed.
  • Yes, to access all the features of the app you will require a subscription to the app or to the print magazine.
  • You will need to log in to the app and either purchase a subscription or enter your print subscription number.
  • You can find this above your address on the magazine wrapper or on your welcome letter/email
  • Follow these simple steps to subscribe to the Radio Times app:
    1. Visit the app store on your mobile device
    2. Choose the Radio Times app and download it
    3. Select your subscription terms
    4. Create an account by entering your email address and password
    5. Enter your payment details
    6. Enjoy your fantastic benefits
  • We currently accept Mastercard, Visa debit and American Express card payment.
  • No, unfortunately purchases cannot be transferred between iTunes/App Store to an Android device, or vice versa, because Apple and Google use different systems to deliver their products.
  • Apple: For subscriptions purchased on an iPad, you’ll need to download the app on the iPhone using the same Apple ID. You will be given access to any purchases made under that account.  Android: For subscriptions purchased on an Android phone, you’ll need to download the app on your Android tablet using the same Google Account. You will be given access to any purchases made under that account. Please note, you may need to Restore Purchases.
  • Yes, the Radio Times app is available to our non-UK audience.

Top questions

  • Please email our customer service team at radiotimesapps@radiotimes.com and they will be able to assist you.
  • We are always delighted to receive any feedback on the app. You can get in touch via the feedback form within the app - found in the settings page via the profile icon in the top right of the app. Alternatively you can email us at radiotimesapps@radiotimes.com.
  • The new Radio Times App offers a daily partner to the weekly magazine that allows users to compile personal watchlists while taking in our expert editorial guidance.
  • The app is a companion to your print magazine, with exclusive content such as the daily puzzle and top 10 picks of the day.
  • We currently offer our app for free, but we reserve the right at any time to change this and charge a fee for access. Rest assured that you will never be charged for something unless we obtain your agreement in advance. If we do decide to charge for the app we will give you advance notice of the fees. You may choose to pay to continue to use the app or cancel your subscription at any time (see cancelling my subscription in our terms and conditions: https://www.buysubscriptions.com/customer-services/FAQs).
  • You can register an account within the app, and will be prompted to do so when performing an action such as saving content.
  • When you open the app for the first time you will be prompted to enter your print subscriber number.
  • You can search via the search tab in the bottom navigation bar.

Managing my Radio Times account

  • Update your details via the "My Account" area of the app. Log in using your email address and password to then manage your personal details and settings.
  • Click on the "Forgot your password?" link on the sign-in form - you will then receive an email with instructions to reset your password. If you’re still experiencing difficulty logging in after doing this, please get in touch via radiotimesapps@radiotimes.com.
  • Sign in and select your profile at the top right of the app. Then tap manage account and update password.
  • Please log in on the website and make sure you can see all your saved content. If you can, log back into the app using the same log-in details and your saved content should be displayed. If you are using the same log-in details on web and app but your saved content is only displaying on web, then please get back in touch with us via radiotimesapps@radiotimes.com. When people contact us with this issue, we often find they’ve created an additional Radio Times account by mistake. This is most common if iOS customers have used Sign in with Apple to log into the app. If you’ve done this and selected "Hide My Email", your account may be associated with an anonymous email address generated by Apple and ending in privaterelay.appleid.com. You can check if an Apple Private Relay email has been created for you by following these steps: On your iOS device: Open the Settings app, then tap your name to view your Apple ID settings. Tap "Sign-in & Security" Tap "Sign in with Apple" Tap "Radio Times App" in the list of "Apps Using Apple ID" The Apple Relay Email will be displayed under "Hide my email", listed as "This app received"
  • Tap the + in a box in the top right of the screen when in Collections, and you will be prompted to create a new collection.
  • Go into the collection you want to delete and then tap the three dots in the top right and select "Delete collection".
  • You will need to delete the item from one collection, then go into your saved items and add it to the collection you would like it to be in.
  • When viewing content in the app there will be a + sign at the top right of the screen, if you tap this, that content will be added to your watchlist.
  • Within your watchlist, you will have all your saved items, as well as your collections. You may wish to group your saved items together into collections themed around specific genres for example. At any point you can delete a saved item or collection by tapping the three dots in a circle, you can also add saved items to a collection via the same method.
  • No, you can add as many programmes as you like.
  • Your watchlist can be filtered by "New to old" or "Old to new". It can also be viewed in tile or list format.
  • Yes, provided you are logged in with the same account then they will match up.
  • They are chosen by Radio Times editors.
  • The content will remain in the app, it just won’t be on the homepage.
  • Yes, for example if another new episode of a TV show is released, or if there is a repeat on television, or simply if a film or TV show is popular and it deserves more spotlighting.
  • Depending on what is airing at the time, it is likely that sporting events will feature.

Other questions

  • No, this is not currently a feature available in the app.
  • Dig Deeper is where our quality features and longer-form interviews can be found, so that you can read more about the week’s talking points and the shows featured in the daily Top 10 Picks.
  • The Top Picks of the Day refresh every day, while the Editors’ Choices are updated less frequently, often when a new TV series or film arrives on a platform and we think it should be recommended on a more constant basis. The Editors’ Choices also display our recommendations by platform and genre, while the Top 10 Picks of the Day will be a mixture of series, films and radio programmes from a number of broadcasters and streaming platforms.